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If our your answer is not in our FAQs please use the form opposite to contact us.
FAQs (Frequently Asked Questions)
Is my data completely wiped?
Yes! We use enterprise class data wiping tools to completely wipe your data.
While some tools just wipe the data on the surface, criminal element can still recover data from your phone’s hard drive. We make sure the data is unrecoverable.
Which phones can you take?
We take all smart phones, from Android to iPhones, to Windows, and Blackberry phones.
What if the phone isn’t charged?
If your phone is not charged we will charge it.
If we we are unable charge and get access your phone (due to faulty battery or other issues) we will physically destroy your phone so that your data is unrecoverable.
I’ve forgotten my PIN
We would prefer if your phone was unlocked when you send it to us but not to worry if you’ve forgotten your PIN. We can still access your phone to delete your data.
I don’t have the phone charger
Not to worry, we have all modern phone chargers available in our workshop.
I have lots of old phones, can I send them all?
Yes. You can send multiple phones in the same envelope as long as the weight of the envelope doesn’t exceed 1.5kg.
If you need to send more phones please order another envelope from us.
What do you do with my old phone once you’ve wiped the data?
Depending on the condition of the phone, we will either
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Safely recycle it
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Give it to charity
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Refurbish and sell it. (Selling some phones allows us to give you the free service of deleting your phone data)
Is this Service free?
Yes. This is a free service.
Can I get my phone back once you’ve deleted the data?
At the moment we don’t provide this service. But if you would like your phone back after we’ve deleted the data, please contact and re-arrange this with us before you send us the phone. There will be a fee associated with this request.
Fill in the form below and we will get back to you within 2 working days