Please read these terms and conditions carefully before sending us your device(s). You should understand that by submitting an order, you agree to be bound by these terms and conditions.
SECTION 1 – SENDING US YOUR DEVICE
Your device
- You understand your device(s) will not be returned to you.
- Must be switched off before you send it to us.
- The battery must be included.
- The device must not be crushed or liquid-damaged.
- Must be yours or you must have permission to send it in.
- Must not be reported lost or stolen.
- Do not include more than five (5) mobile phones/devices in one package
- Where possible, if you have a PIN or Password on any of your items you should remove this before sending.
- You do not have to send the charger with the device
- Please remove any SIM cards from the phone if possible.
By submitting an order through our site you warrant that the device(s) comply with these terms.
Postage and returns
You send your mobile phone/device to us at your own risk.
Please note: Royal Mail recently introduced new guidelines regarding shipping products containing lithium batteries. To find out more information about sending lithium batteries via Royal Mail please ask at the post office or visit the Royal Mail website, www.royalmail.com.
We will send you a reminder by email if we have still not received your mobile phone/device within 7 & 14 days of ordering your postal order. We will not be liable if the mobile phone/device is subject to loss or damage before receipt at our warehouse. Equally, if for any reason your mobile phone/device is returned to you, you retain responsibility for risk in the mobile phone/device and we shall not be responsible for any damage in transit.
We do not receive deliveries on weekends and bank holidays. We strongly recommend that you pack the mobile phone/device carefully to minimise risk of damage. The prepaid pack does not guarantee that the mobile phone/device will be received in the same condition as sent.
The packs which we provide for orders are standard priority return packs.
You must take the pack to the Post Office and hand it in at a counter where you will receive a 13 digit tracking number and receipt of postage. On information on how to make a claim please see the Royal Mail website.
If your mobile phone/device is lost in the post we will advise you how you might claim against the Royal Mail but we cannot guarantee this to be successful.
If we receive a damaged package we might not be able to delete your data, in this case we will physically destroy your phone.
The packaging we provide you can carry a maximum of 6 mobile phones. The package must be taken to the Post Office or Post Office counter. We recommend that you wrap the phone(s) in a thin layer of cushioning. If you choose to use your own packaging, you must pack the mobile phone/device in a strong rigid container e.g. a cardboard box, encased in a material which prevents movement in transit e.g bubblewrap. Regardless of whether you are sending your mobile phone in one of our freepost packages or via our free Tracked 24, Royal Mail regulations state that you must: pack the phone in a strong, rigid package, ensure that it cannot move or be turned on during transit.
The package must be sent via Royal Mail tracked. Take your package to the Post Office and get your proof of postage and tracking number. The tracking number insures your phone for up to £20, plus you can track your package online at www.royalmail.com. Please note: the pack will be tracked online to our local delivery office. It will then appear as “delivered” on the Royal Mail system, but this means delivered to our local delivery office. From there it can take 1-2 days to arrive with us and will not be tracked directly to our premises. Once we receive it, we’ll send you an email.
PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE DEVICE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.
Consumers
By placing an order through our site, you warrant that:
- You are resident in Great Britain or Northern Ireland;
- You are accessing our site from that country;
- You are legally capable of entering into a binding contract;
- You are at least 18 years old; or
- If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your device to us for the sum indicated via our website.
You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone/device to us in breach of this warranty. If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract. For the purposes of these terms and conditions, “consumer” means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.
Please note:
1. You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
2. Please remove SIM cards before sending us your mobile. Any SIM cards received by us will be destroyed, and so obviously cannot be returned. (We will dispose of them appropriately.) We accept no liability in the event that any phone/device that has been sent with its SIM card is lost and charges are then incurred. You shall continue to be responsible for such charges.
3. By sending your device to us you agree to release us from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the device.
Cooling off Period
You may tell us not to delete your phone data till we receive the phone(s) from you in the post.
When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract. There will be an administrative and postage charge of £30 to send the phone(s) back to you if you wish cancel.
We begin to undertake activity and perform services to fulfil our contract when we receive your mobile phone/device. Therefore, we will not return your mobile phone/device and you will not be able to cancel the contract once we receive your mobile phone/device except as provided in these terms and conditions.
By sending your mobile phone/device, you agree that we may begin work immediately in order to deal with your mobile phone/device sale, which may affect cancellation rights and that once you send a mobile phone/device to us, your cooling off rights will no longer apply.
To exercise your cooling off rights, please tell us in writing (including email but not telephone) that you want to do so within the cooling-off period. Our customer service details are set out at the end of these terms and conditions.
If you inform us during the cooling-off period that you no longer wish to send your mobile phone/device, we will remove your sales order from our system so that we know you will not be sending your mobile phone/device and so that you are removed from our reminder system.
Our Liability And Risk
We only supply our services for consumers and we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of data; loss of use of money; losses which you incur as a result of a failure by you to comply with your obligations under these terms and conditions, including without limitation, third party charges which are raised for your account as a result of a failure to adhere to your obligations regarding removal of SIM cards and other data..
We do not exclude or limit in any way our liability for:
- death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); and
- breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples).
- You must own all rights, title and interests in any device(s) that you send to us. Ownership of the device(s) will only pass to us when we receive the devices, in accordance with these terms and conditions, and we have dispatched payment to you. Mobile phones/devices will remain at your risk until we have issued payment for the mobile phone/device.
International Service
Unfortunately, we do not service addresses outside the UK.
Limitation of Liability
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ENVIROCASH, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Events Outside Of Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.
Privacy Policy
Delete My Phone Data take data protection very seriously and we do everything in our power to ensure your data is handled and processed securely. If you would like to know more about what data we hold on you, how your data is handled and how to have your data removed from our systems, go to our Privacy Policy.
Complaints
Please note we have a complaints procedure. Our contact details for all purposes are:
Email:contact@deletemyphonedata.co.uk